What fincywin Collects And Why
When you open a fincywin account, we ask for the basics — your mobile number, an email address and the wallet you plan to use for deposits and withdrawals. If you fund your account through bKash, Nagad or Rocket, we record the transaction reference and confirmation
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status so we can match your deposit to your account and release a withdrawal back to the same wallet. We don't store your wallet PIN or app password anywhere on our side; that stays inside the bKash, Nagad or Rocket app on your phone. We also
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log basic session data — device type, login time, IP address — to spot unusual account activity and to keep your login secure. This data sits behind access controls, and only the support and payments staff who need it to resolve a ticket can view it.
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How long we can lawfully hold this data, and what rights you have to see or delete it, depends on your local law and the eligible region you're accessing fincywin from — terms are not identical in every market. If you close your account, we keep
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the minimum transaction records needed for reconciliation for a period set by applicable regulation. You can always ask us what we hold on your account through the support channels below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.